TO VIEW A RENTAL PROPERTY

VIEWING TIMES BY APPOINTMENT - MONDAY to FRIDAY 9AM to 5PM

BEFORE YOU MAKE AN APPOINTMENT TO VIEW THE PROPERTY

1. Drive past the property to ensure that you like the location.
2. Make sure it has enough bedrooms and bathrooms to suit your requirements.
3. Please DO NOT enter the property.
4. Phone the agency to make an appointment to view the property. Note, it may be necessary to take your phone number for further communication.
5. If you cannot attend the viewing appointment as made by you, please phone and cancel – thank you. Should you fail to do so, we will require you to meet us at the office for any future inspections.

SUBMITTING AN APPLICATION

1. Do not leave any questions unanswered.
2. We require ID that positively confirms who you are ie drivers license, passport, social security card.
3. All Tenants are passed through the Tenancy Data Information database.
4. We need to know who you work for and where you have lived in the past.
5. If you have not leased before we will require written advice from a lending institution or similar that a good repayment history has been established.
6. There is no such thing as too much information on an application, but there is such a thing as too little!
7. Are you under 18 years old? The lease cannot be in your name and it is important you discuss this matter with the agency.

PETS

Not all homes permit pets and most strata units do not allow pets. All dogs must be registered with the Local Council and full details to be noted on the application. Please be aware, most of our rental properties do not permit animals inside the home.

ALL H & N PERRY PROPERTIES ARE SMOKE FREE
 

EMERGENCY PLAN FOR TENANTS

Sometime you may be faced with an emergency situation. An emergency is a situation that can harm you or others living in the property or cause further damage to the property if left unattended. As your property manager can only be contacted during business hours below are some directions for you to follow in the case of an emergency.
If repairs are carried out that are not considered an emergency then you may be liable for the invoice.

CLARIFICATION OF EMERGENCY SITUATIONS ARE AS FOLLOWS

• Burst Pipes
• Blockage of toilet – if two toilets at property utilise second toilet until next working day
• Gas leak
• Glass breakage
• Power lines down.
• Fire
• Break in
• Carpet damage – by water due to severe storm

EMERGENCY – RECOMMENDED COURSE OF ACTION

BREAK IN OR DAMAGE TO GLASS

Report break in to police on 000, obtain a Police Report Number.
If glass or door needs to be repaired immediately to secure the property contact the office on 9535 1822 Advise us of the situation and the police report number.

HOT WATER SYSTEM STOPS WORKING

1. If it is a gas system, check the pilot light is on.
2. If hot water system is still not working report to your property manager.

GAS LEAK

In the first instance you must turn off the gas and contact your Gas provider.
You must then contact your property manager .

STORM DAMAGE

In the event of storm damage to property, if severe storm damage to property excluding fences please call SES on 132 500. Contact property manager on the next business day to report damage. In the event of fences blowing down please contact your property manager the next business day, stating, type of fence, number of sheets down, contact details for neighbour if dividing fence.

IMPACT TO BUILDING BY VEHICLE

In the event of this situation call POLICE ON 000 to report event and obtain a Police Report Number. If property needs to be secured contact SES ON 132 500. Next business day contact your property manager to advise of event and provide Police Report Number. You property manager will then attend the property to take photos of damage and arrange repairs.

BURST WATER PIPES

First turn off the water at the mains to minimise damage and water loss. Contact    your property manager to report damage.

LOST KEYS OR LOCKED KEYS INSIDE HOUSE

You may contact at your own cost a locksmith directly however you are responsible for the payment of the account. If this happens within normal business hours you may use the office keys by showing your drivers licence and signing out the keys. Keys must be returned to the office same business day.

ELECTRICAL FAULTS

In the event of an electrical problem that can cause harm to you if left unattended call the property manager.
If Power lines have fallen down contact Synergy 13 13 51.

SITUATIONS THAT ARE NOT CONSIDERED AN EMERGENCY

These situations are not considered an emergency and must wait until the next business day to be reported to your property manager.

• Blocked toilet (if property has two toilets).
• General repairs and maintenance.
• Blocked sink or shower (we ask that you use Draino to try to unblock before reporting it to property manager).
• Cook top or oven not working.
• Hot water system going hot and cold.
• Trouble with the reticulation system.
• Leaking taps.
• Pest Control –  ants, mice , rats, cockroaches, silver fish or any other pest or insect is the responsibility of the tenant and the owner is not obliged to pay for the treatment.
• Wasps or Beehives – Many people are allergic to wasp or bee stings. If you find a hive at the property we ask that you do not touch or disturb it in any way. Call your property manager during business hours and we will arrange to have it sprayed.